1 Scope of the contract
1.1 Boxed Red Marketing Ltd is a full service creative and digital marketing agency whose work includes strategic marketing, digital marketing, creative campaigns, branding, website building and coding, copywriting and other services relating to the marketing, advertising and promotion of the Client’s goods and/or services and the Client’s brand and corporate identity. Boxed Red Marketing Ltd will provide the scope of contract in a written proposal (which may be in the form of, and therefore includes, a quote).
1.2 Quotations are valid for 28 days and no oral quotation is binding.
1.3 Boxed Red Marketing Ltd will provide its services to the Client using reasonable care and skill and, unless Boxed Red Marketing is prevented by circumstances beyond its reasonable control, in accordance with the agreed proposal/specification.
1.4 Save in exceptional circumstances for minor projects where Boxed Red Marketing Ltd issues a written order confirmation, all Client’s orders must be in writing and incorporate/detail all of the work to be undertaken by Boxed Red Marketing Ltd, the charges for the work and the agreed time schedule. A binding contract for the provision of the Service, incorporating these terms and conditions, will only be made when Boxed Red Marketing Ltd confirms in writing the order received from the Client. An order placed by a Client in response to a proposal from Boxed Red Marketing Ltd will not be binding until it has been accepted in writing by Boxed Red Marketing Ltd.
1.5 Subject to the provisions of Clause 10(d) the Client shall be expected to carry out a reasonable examination of the goods/material supplied and if the Client shall have any complaint about the Service (including the quality of any goods provided as part of the Service) then written notice shall be given to Boxed Red Marketing Ltd within 7 days of delivery from the date of the actual receipt of any goods supplied. In the absence of such notification the Client shall be deemed to have accepted the quality of the Service.
1.6 Boxed Red Marketing Ltd may invite the Client to be present during stock/material purchases, video shoots, photo shoots and other production processes. If the Client is unwilling or unable to attend (or to be represented) then the Client must accept any creative decisions made by Boxed Red Marketing Ltd in such circumstances. If the Client requires Boxed Red Marketing Ltd to amend/redo any work arising from such an event then Boxed Red Marketing Ltd reserves the right to charge an additional fee.
1.7 Boxed Red Marketing Ltd will accept and act upon instructions communicated to it by any means by the Client and/or its representatives, agents or authorised persons and is not obliged to seek verification of such instructions.
1.8 During the course of the Service Boxed Red Marketing Ltd and/or the Client may suggest modifications to the agreed proposal including delivery estimates and specification of the work. If proposed by the Client, then such instructions must be confirmed in writing and such modifications must always be agreed in writing. Boxed Red Marketing Ltd reserves the right to charge the Client additional fees and expenses for any modifications to the Service.
1.9 It is the practice of Boxed Red Marketing Ltd to maintain computer records of its work following the completion of the project but it is not required to do so unless this has been expressly agreed as part of the Service. Any images, footage or data supplied by the client will only be stored for a maximum of 1 month following the end of the project. Boxed Red Marketing Ltd reserves the right to make a charge for the retrieval of work from storage
1.9.1 All original preparatory and development materials including but not limited to sketches, scamps, notes, mock ups, prototypes etc, as well as any source material, both digital and physical, produced by Boxed Red Marketing Ltd as part of the Service remains the property of Boxed Red Marketing Ltd unless expressly agreed in writing to the contrary and shall be promptly returned undamaged and unmarked at the end of the project under which they were created or whenever requested by Boxed Red Marketing Ltd.
1.9.2 Where the brief is to produce creative concepts alone then unless expressly agreed otherwise Boxed Red Marketing Ltd will deliver up to three concepts and such work will not include final copy or print ready artwork. Creative concepts produced by Boxed Red Marketing Ltd are for internal use only by the Client and Boxed Red Marketing Ltd shall not be responsible for the use of such material.
2 Client’s Obligations
2.1 The Client shall be solely responsible for providing Boxed Red Marketing Ltd with all necessary information concerning its goods/services, the Service (including the scope of use required, rules of use, any relevant restrictions, any relevant statutory and regulatory controls and, if applicable, industry codes of practice), the market and generally. Boxed Red Marketing Ltd shall not be responsible for any shortcomings in such information. The Client accepts that its knowledge and experience in its industry sector and of its goods/services is vital in this regard.
2.2 Any advertising material supplied by or on behalf of the Client must comply with all trade description and consumer protection legislation and any other applicable laws and regulations. Boxed Red Marketing Ltd shall not be responsible for any performance benefit or product claims which must be substantiated and verified by the Client before being supplied to Boxed Red Marketing Ltd.
2.3 The Client shall be responsible for providing all necessary permissions, licences and consents which may be required for the provision of the Service unless Boxed Red Marketing Ltd has expressly agreed in writing to be responsible.
2.4 The Client warrants that it either owns or holds the necessary licences in respect of materials supplied by it to Boxed Red Marketing Ltd in connection with the provision of the Service and shall indemnify Boxed Red Marketing Ltd against all costs, claims, liabilities and losses if this is not the case.
2.5 The Client shall be responsible for signing off work when requested in accordance with the timing schedule and in a timely manner. It is the Client’s obligation to ensure that the approval and sign off of work is undertaken by a representative of the Client of appropriate seniority. If Boxed Red Marketing Ltd is required to amend/redo the work that has previously been signed off then an additional charge will be incurred.
2.6 Where there is a delay in sign off or Boxed Red Marketing Ltd is required to make changes to work that has previously been signed off, the Client must recognise that this is likely to affect the ability of Boxed Red Marketing Ltd to meet subsequent deadlines and lead-times. Boxed Red Marketing Ltd reserves the right in such circumstances to require the time schedule to be adjusted accordingly to enable Boxed Red Marketing Ltd to meet its other work commitments.
2.7 Boxed Red Ltd employees are expected to treat each other and clients with respect and Boxed Red demands the same level of respect from clients.
3.1 All intellectual property rights in and title to any material created by Boxed Red Marketing Ltd and shown at a pitch remains with Boxed Red Marketing Ltd.
3.2 All ideas and concepts of Boxed Red Marketing Ltd which are disclosed to the Client as part of a pitch are confidential and shall remain the property of Boxed Red Marketing Ltd and unless the same shall come into the public domain other than by reason of a breach of a duty of confidentiality due to Boxed Red Marketing Ltd the Client shall not use any such ideas or concepts itself or disclose them to a third party without the written permission of Boxed Red Marketing Ltd.
3.3 All pitches (other than those where purely the credentials of Boxed Red Marketing Ltd are shown) shall be charged for at the previously agreed fee.
3.4 Save where Boxed Red Marketing Ltd is commissioned in response to a pitch, all pitch materials including photography, sketches, mood boards and scamps must be promptly returned to Boxed Red Marketing Ltd and no copies thereof shall be kept by the Client.
4.1 The delivery times of the Service stated by Boxed Red Marketing Ltd are reasonable estimates and Boxed Red Marketing Ltd shall not be responsible for any delay that is not directly attributable to the fault of Boxed Red Marketing Ltd which for the avoidance of doubt means any circumstances beyond Boxed Red Marketing Ltd’s reasonable control. Time shall not be of the essence unless expressly agreed in writing. Boxed Red Marketing Ltd will use its reasonable endeavours to meet Client timescales.
4.2 The Client must supply Boxed Red Marketing Ltd with all required materials in accordance with agreed work schedules and any failure to do so is likely to result in delay and/or additional charges.
4.3 Defective goods (which form part of the Service) will be replaced or if appropriate corrected (at Boxed Red Marketing Ltd’s discretion) subject to inspection and agreement by Boxed Red Marketing Ltd. Defective goods must be returned to Boxed Red Marketing Ltd for inspection within 14 days of delivery. Any returns must be adequately and appropriately packaged.
4.4 Boxed Red Marketing Ltd will often invoice in respect of goods (including physical artwork) supplied as part of the Service when they have been dispatched for delivery. The Client must inform Boxed Red Marketing Ltd when goods have not been received within 14 days from the date of the invoice or if later 14 days from the date of notification of dispatch.
4.5 Boxed Red Marketing Ltd is not responsible for any loss of material after it has either been collected for delivery by a courier/delivery agent or after it has been delivered to the stipulated address.
4.6 Digital delivery will be to a predetermined email address.
5 Contract Prices/Title
5.1 The fee for the Service is as set out in any quote and usually includes costs and fees (plus additional charges for extras and modifications), in connection with the Service. In addition the Client shall be responsible for all reasonable expenses incurred by Boxed Red Marketing Ltd in the delivery of the Service including but not limited to materials, electronic costs, courier fees, travel, accommodation and subsistence which will be charged to the Client at cost. VAT and any other local taxes will be charged as appropriate. The fees, expenses and taxes shall constitute the Contract Price.
5.2 Any quote given of the whole or any part of the Contract Price is based upon information available to Boxed Red Marketing Ltd at the time and shall remain valid for 28 days and is given in good faith and all errors and omissions shall be excepted. Boxed Red Marketing Ltd reserves the right to withdraw or amend a quote for work/fees at any time prior to the formation of contractual relations. All costs will be invoiced in GB Pounds Sterling.
5.3 Boxed Red Marketing Ltd charges a project and account management fee on all projects, this will be detailed in the quote.
5.4 Boxed Red Marketing Ltd reserves the right to make reasonable changes to the Contract Price to reflect increases to the costs of design time and production that could not reasonably have been anticipated at the time the Contract Price was quoted.
5.5 Any quote of the Contract Price assumes delivery of the Service to the principal business address of the Client or as stipulated in the agreed brief/proposal and additional charges may be incurred if delivery is then required to another address.
5.6 All quotes assume the supply to Boxed Red Marketing Ltd of all content supplied by the Client (including but not limited to video images, text and brand guidelines) in a finished format suitable for reproduction unless otherwise stated in the proposal. Unclear documents or resource materials which are supplied to Boxed Red Marketing Ltd by or on behalf of the Client which cannot be used without preparation thereof will usually result in an additional charge to the Client.
5.7 The Client must contact Boxed Red Marketing Ltd concerning any queries with an invoice within 5 working days of receipt.
5.8 Payment of the Contract Price shall be made in GB Pounds Sterling. Payment shall be within 30 days of the date of the invoice. Boxed Red Marketing Ltd shall be entitled to charge statutory interest and claim compensation on overdue sums after 30 days. Interest will be calculated from the invoice date to the date of payment.
5.9 The Client may not withhold payment of any part of the Contract Price or any expenses or other monies due to Boxed Red Marketing Ltd by reason of claims or alleged claims against Boxed Red Marketing Ltd unless the amount to be withheld has either been agreed in writing by Boxed Red Marketing Ltd as due to the Client or has been awarded in adjudication, arbitration or litigation in favour of the Client in relation to the same project and save as aforesaid or where a claim is based on fraud all rights of deduction and/or set off are excluded.
5.10 Title to or licence to use any property or intellectual property that has been agreed in advance as part of the Service provision shall pass to the Client when and only when the full Contract Price for the Service has been paid.
5.11 The Contract Price will be payable in accordance with a payment plan agreed with the Client in writing and which forms part of the contract. Boxed Red Marketing Ltd reserves the right to withhold or suspend the Service where any payment or part thereof is outstanding. If the work schedule is changed at the request of the Client or as a consequence of its actions this shall not affect the due date of any payment in accordance with the original payment plan.
5.12 Boxed Red Marketing Ltd reserves the right to require Clients to pay up to 100% of the total estimated project fee before the commencement of work.
5.13 All approved third party costs may be invoiced prior to commissioning and Boxed Red Marketing Ltd reserves the right to wait until such costs have been paid before commencing work.
5.14 Boxed Red Marketing Ltd reserves the right to withhold final delivery of work until the Contract Price has been paid in full. Where any part of the Contract Price is outstanding Boxed Red Marketing Ltd reserves the right to withdraw the provision of any hosted server space which may result in the closing down of a website.
5.15 The Client shall pay Boxed Red Marketing Ltd’s expenses incurred by or in connection with recovery of monies owing by the Client to Boxed Red Marketing Ltd.
5.16 All quotes make provision for up to two rounds of Client amends in respect of the Service (within each appropriate stage where the work is other than concept only). All additional work that is undertaken by Boxed Red Marketing Ltd as a result of further Client amends will be charged for as additional work at Boxed Red Marketing Ltd’s hourly charge rates.
5.17 Retainers / and or website maintenance / hosting services are invoiced in advance at the beginning of each month / year and additional hours are charged at out standard hourly rate. 90 days’ notice is required to end or amend a retainer / and or website maintenance / hosting services contract.
5.18 Unless Boxed Red Marketing Ltd has agreed otherwise, final artwork will be supplied as a closed PDF file and Boxed Red Marketing Ltd reserves the right to charge an additional fee to deliver work in another format.
5.19 Boxed Red Marketing Ltd reserves the right to charge for additional time if the product/service specifications should change in the middle of a project and artwork has to be redone.
5.20 Where credit terms are offered by Boxed Red Marketing Ltd this will be as agreed and specified by Boxed Red Marketing Ltd in its invoice.
5.21 If Boxed Red Marketing Ltd is required to proof materials supplied by a third party then additional charges will be incurred unless this has been expressly agreed as part of the Service.
5.22 Any overpayment of invoices made to Boxed Red Marketing Ltd in error will be unable to be reclaimed from 12 months after the date of overpayment.
6 Intellectual Property
6.1 On completion of the Service and payment of the Contract Price in full and subject to any third party rights in the work (as identified by Boxed Red Marketing Ltd) the Client shall receive the copyright and design right belonging to Boxed Red Marketing Ltd in the final work selected for implementation including any two dimensional graphic design solution, branding, logo, logo-type, corporate identity, music, film, photographs, digital page layout, front-end user interface and front end content (“the Creative Front End”).
6.2 Subject to Clause 6(a), on completion of the Service and payment of the Contract Price in full Boxed Red Marketing Ltd shall grant to the Client a non-exclusive license (exclusive where expressly agreed in writing as part of the proposal) to use the intellectual property rights in all coding and programming required for the use of the final selected work including any content management system for updating the work or similar programming tools and any other elements of the Service which are not part of the visual appearance of the final selected work (“the Technical Back End”).
6.3 On completion of the Service and payment of the Contract Price in full Boxed Red Marketing Ltd shall grant to the Client a non exclusive license (exclusive where expressly agreed in writing as part of the Proposal) to use the intellectual property rights belonging to Boxed Red Marketing Ltd in the non-visual elements of any work created by Boxed Red Marketing Ltd in connection with exhibition design, video and photographic processes, cutter guides, structural processes, retail point of sale schemes, signage and other three dimensional work associated with packaging (“Other Work”).
6.4 Where Boxed Red Marketing Ltd is commissioned to produce creative concepts alone then the Client shall select and receive the rights in accordance with clause 6(a) to one of those concepts. If the Client wishes to acquire rights to more than one concept additional charges will apply.
6.5 The Client shall not use the Creative Front End, Technical Back End or Other Work for any purpose outside of the scope of the brief in respect of which Boxed Red Marketing Ltd provided the Service without the prior express written approval of Boxed Red Marketing Ltd.
6.6 Where appropriate Boxed Red Marketing Ltd shall permit the Client to use the Creative Front End, Technical Back End and Other Work prior to completion of the Service to enable the Client to review and sign off the work.
6.7 Boxed Red Marketing Ltd reserves to itself and its subcontractors the right to use and adapt all code, software and programme that forms part of the work created for the Client but which is either of a general nature that is commonly found in work of a similar kind or is not part of the software, programme or code that was created with the express intention of it being bespoke and for the exclusive use of the Client.
6.8 The Client acknowledges and understands that it shall not have the right, by itself or through any third party to modify any of the Technical Back End or Other Work without the prior written consent of Boxed Red Marketing Ltd.
6.9 Boxed Red Marketing Ltd may use licenced software in the provision of the Service. Any such use is personal to Boxed Red Marketing Ltd and it may be necessary for the Client to obtain its own licences. In such circumstances Boxed Red Marketing Ltd will (where it is expressly agreed as part of the Service) advise upon the licences required and use its reasonable endeavours to assist the Client to obtain the relevant licences. Boxed Red Marketing Ltd is not liable for the costs thereof or (save to the extent provided) any failure of the Client to hold the necessary licences.
6.9.1 Boxed Red Marketing Ltd may use open source software in the provision of the Service. Boxed Red Marketing Ltd will not grant any licence or give any warranty in respect of such software.
6.10 Reservation of Technical and Artistic Concepts: Boxed Red Marketing Ltd will not infringe the rights of the Client in the Creative Front End, Technical Back End and Other Work but reserves exclusive ownership of and right to use all other designs, software, concepts, ideas or intellectual property developed during the course of the Service.
6.11 Multi Designs: If more than one design solution/concept is chosen by the Client and this was not provided for in the agreed proposal for the Service then unless the brief itself was to produce more than one creative concept an additional fee will be payable by the Client.
6.12 Subcontractors’ Intellectual Property
6.12.1 Boxed Red Marketing Ltd will use reasonable endeavours to procure an assignment or if appropriate an exclusive licence of all rights of its subcontractors incorporated in the work. Boxed Red Marketing Ltd will notify the Client if it is unable to procure the relevant rights from subcontractors and will not engage a subcontractor in such circumstances without the approval of the Client.
6.12.2 Clients are reminded that illustrators, and film producers (negatives) often retain ownership of the original work and may demand its return undamaged although this should not restrict the Client’s use within any negotiated usage rights.
6.12.2 Rights in stock photography and music will always be non-exclusive unless Boxed Red Marketing Ltd has expressly agreed to acquire exclusivity of usage for the Client.
6.13.1 Boxed Red Marketing Ltd warrants that its own design work is original and that it will not knowingly or negligently infringe the rights or intellectual property of a third party but (unless expressly agreed to the contrary in writing) it is under no obligation to make any enquiry in this respect and it shall have no liability to the Client in respect of any infringement or alleged infringement of intellectual property or passing off.
6.13.2 Boxed Red Marketing Ltd gives no warranty as to whether the work meets any criteria for the registration of intellectual property rights therein with any intellectual property organisation or body and shall have no liability to the Client in respect of any subsequent refusals for registration of the same.
6.13.3 Boxed Red Marketing Ltd will at the cost of the Client execute such documents and do such things as are reasonably necessary to give effect to this clause.
7. Moral Rights
7.1 Boxed Red Marketing Ltd hereby reserves and asserts all moral rights in the work created during the Service.
7.2 The Client shall identify Boxed Red Marketing Ltd as the author of the work as directed by Boxed Red Marketing Ltd.
8 Cancellation of Contract
8.1 The Client shall be entitled to cancel the Service at any time and thereupon shall immediately pay to Boxed Red Marketing Ltd all fees and expenses due for work undertaken by Boxed Red Marketing Ltd (and to subcontractors) up until the date of cancellation and all disbursements and third party costs commissioned by Boxed Red Marketing Ltd which cannot be cancelled.
8.2 Upon cancellation the Client shall pay to Boxed Red Marketing Ltd 50% of the residual unpaid amount previously estimated in relation to the work which would have been undertaken from the date of cancellation until completion of the Service. This payment must be made within 14 days receipt of the invoice.
8.3 Following cancellation and subject to the payment to Boxed Red Marketing Ltd of all fees and expenses, pursuant to clauses 8(a) and 8(b) the Client shall be entitled to select and will receive title and intellectual property rights in accordance with Clause 6 in one of the design solutions/concepts that have been presented to the Client prior to the date of termination but for the avoidance of doubt in such circumstances no right or interest in any software or source files shall pass to the Client. All materials relating to any other designs presented by Boxed Red Marketing Ltd shall be returned forthwith.
8.4 Boxed Red Marketing Ltd shall be entitled to terminate the contract immediately if any part of the Contract Price (on any work being undertaken for the Client) is outstanding (but not formally disputed) 20 days after the due date or if the Client shall go into liquidation, receivership or equivalent (or if proceedings are issued in relation thereto) or if it shall enter into an agreement with its creditors, or if the Client shall have any external project specific funding withdrawn.
8.5 Boxed Red Marketing Ltd reserves the right to immediately terminate the contract if in its reasonable opinion the continuing involvement with the Client or the Service might be either inappropriate in the circumstances as the relationship has broken down or damaging to the goodwill and reputation of Boxed Red Marketing Ltd and in such circumstances the provisions of clause 8(b) shall not apply.
8.6 The Client may suspend provision of the Services for up to 60 days by giving Boxed Red Marketing Ltd at least 7 days written notice together with an explanation for such suspension and Boxed Red Marketing Ltd shall in such circumstances be entitled to invoice the Client for all fees due up to the end of any stage commenced by Boxed Red Marketing Ltd prior to the actual date of suspension (as set out in the proposal) and all disbursements and third party costs commissioned by Boxed Red Marketing Ltd which cannot be suspended or cancelled.
8.7 If, by agreement between the Client and Boxed Red Marketing Ltd, the provision of the Services has been suspended for a period over 30 days then if such suspension should continue for a total period of more than 3 months Boxed Red Marketing Ltd shall be entitled by written notice to terminate the contract immediately in which case the provisions of Clause 8(c) shall apply.
8.8 When work is to resume following any period of suspension of the Service longer than 14 days, Boxed Red Marketing Ltd reserves the right to review and where it is appropriate and reasonable, increase any costs or fees (including third party fees where applicable) stated in the proposal. In such circumstances previously agreed time schedules for delivery of the Service will not apply and the Client and Boxed Red Marketing Ltd will agree a new timetable for delivery.
8.9 Where the Client cancels a studio or location video shoot or photo shoot within 7 days of the date that it was booked or makes any other changes that mean that it cannot proceed then the Client shall be responsible on demand for all of the fees, cost and expenses associated with the shoot had it proceeded save for those which Boxed Red Marketing Ltd has been able to cancel at short notice.
9 Duty of Confidentiality
9.1 Each party will use its best endeavours to preserve the confidential information of the other and will comply with the other’s reasonable requirements in this regard. The Client recognises that Boxed Red Marketing Ltd’s methods of working and pricing structures are proprietary and are not generally in the public domain.
9.2 Each party shall comply with the obligations under the Data Protection Act 1998 relating to the use and storage of personal information.
9.3 Boxed Red Marketing Ltd relies upon the Client to inform it if any information or material produced to Boxed Red Marketing Ltd in connection with the provision of the Service is particularly confidential and where appropriate, all such materials supplied to Boxed Red Marketing Ltd should be marked accordingly.
9.4 Where Boxed Red Marketing Ltd is required to deliver digital marketing services or reporting through Google AdWords or Facebook Business Manager, these will be set up under the Boxed Red Marketing Ltd accounts unless otherwise requested by our client. Boxed Red Marketing Ltd will provide reports and analysis where required. Ownership of all related data and intelligence will remain solely with Boxed Red Marketing Ltd.
10 Digital Development
10.1 The Client acknowledges that any new inventions, designs or processes which evolve in the provision of the Service in the field of digital development shall belong to Boxed Red Marketing Ltd unless the development thereof was an express part of the engagement of Boxed Red Marketing Ltd.
10.2 The Client is responsible for ensuring that any agreed work specification contains full details of and adequately reflects the Client’s business and requirements.
10.3 The Client acknowledges that the digital work shall only be compatible or interoperable with the platforms, browsers and operating systems set out in the work specification and will only operate to any performance benchmarks set out in the specification.
10.4 On completion of the work by Boxed Red Marketing Ltd, the Client shall carry out an acceptance test for the purposes of confirming that the work has been successfully completed in accordance with the specification. The Client shall report any errors to Boxed Red Marketing Ltd within 14 days of delivery including any additional information which may correct the error. If the Client fails to notify Boxed Red Marketing Ltd within this time period the work shall be deemed accepted by the Client and thereafter any amends requested by the Client will be charged for at Boxed Red Marketing Ltd’s hourly rate.
10.5 The Server upon which digital material is stored when Boxed Red Marketing Ltd is providing a hosting service contains a base level of security but any special security requirements that client requires must be fully set out in the specification of work at commencement of contract and Boxed Red Marketing Ltd accept no responsibility for any losses sustained by the Client as a result of any unauthorised hacking or any server provider problems resulting in any corruption of a website, failure of functionality or downtime. It is the clients responsibly to ensure their website is maintained and kept up to date to avoid security breaches on Boxed Red Marketing server. Boxed Red Marketing Ltd will however undertake vital works where deemed absolutely necessary in updating client websites / server if the security of Boxed Red Server is at risk due to the client website not being maintained. This cost will be passed onto the client. If there is a security breach on Boxed Red Server due to client not keeping their website aligned to minimum security standards, Boxed Red Marketing Limited reserve the right to claim compensation.
10.6 Boxed Red Marketing Ltd will use reasonable endeavours to correct any errors and supply a corrected version of digital work to the Client as soon as reasonably possible.
10 Website Development
10.1 The work as specified within any website project scope of works will be covered by a 30-day warranty from delivery against the functionality specified. Change requests, updates, upgrades beyond this time will be quoted separately. A website maintenance contract, if requested by the client, could extend this warranty at the indicated cost, as specified within the project scope of works document.
10.2 It is assumed that all website content (images and text) will be provided by the client. Boxed Red Marketing Ltd is not responsible for the authorship of any website content. In the case where Boxed Red Marketing Ltd is not provided with content for the website, “test content” will be added in place, allowing the client to edit when content is available.
10.3 The website as specified will be tested and function correctly on all major devices and browsers. Please note that this testing does not extend to Internet Explorer 7 and previous versions (under 1% of web traffic currently). If compatibility across these versions is required, this may be quoted separately.
10.4 If final go-live is delayed for a period in excess of 1 calendar month due to missing website content or other reasons beyond the control of Boxed Red Marketing Ltd, the final invoice will be issued.
10.5 Upon final payment Boxed Red Marketing Ltd shall retain ownership of any code written as part of a website build project, however this will be licenced to the client for web use, as per the specified scope of works document.
10.6 Any website built in Drupal and all contributed files hosted on Drupal.org are licenced under the GNU General Public License. As such, this element of the project may be freely redistributed as long as source code is provided.
10.7 For any open-source build project, the client is not “tied-in” to Boxed Red Marketing Ltd for any maintenance of this project. However, should a third party “break” the project, Boxed Red Marketing Ltd will have no responsibility for its repair and any time spent will be billed at our standard daily rate.
11 Client’s responsibility for implementation
11.1 Unless it is agreed as part of the Service full responsibility for implementation, display, electronic integration and compatibility, back up, production and manufacture of graphic designs or work incorporating graphic designs shall remain with the Client.
11.2 The Client shall indemnify Boxed Red Marketing Ltd in respect of any claim howsoever arising under consumer protection or other legislation other than due to a default of Boxed Red Marketing Ltd.
11.3 Failure to consult Boxed Red Marketing Ltd on implementation may result in unsatisfactory implementation.
12 Limitation of liability
12.1 The liability of Boxed Red Marketing Ltd under the contract or in tort (other than in respect of death or personal injury attributable to its negligence) shall not exceed the greater of the sums paid by the Client under the contract or such sum as shall be receivable by Boxed Red Marketing Ltd in respect of any claim under any insurance policy effected by Boxed Red Marketing Ltd from time to time.
12.2 Boxed Red Marketing Ltd shall not be liable for any indirect or consequential loss, loss of sales, loss of profit, loss of production, loss or damage to goodwill, loss of reputation, or any packaging or distribution cost.
12.3 If the Service includes the provision of subcontractors then Boxed Red Marketing Ltd will advise on and procure the services of subcontractors who Boxed Red Marketing Ltd is satisfied are reasonably professionally competent.
12.3 Boxed Red Marketing Ltd will not be responsible for any default or delay of any third party or subcontractor, manufacturer or supplier but will give all reasonable assistance to permit the Client to enforce its rights against them to include assigning all of its rights to the Client.
12.4 Boxed Red Marketing Ltd will under no circumstance be responsible for any act or omission by any third party with whom Boxed Red Marketing Ltd has been required by the Client to work with in connection with the provision of the Service. (f) Where an error is found in any delivered work (of whatever nature) that is the responsibility of Boxed Red Marketing Ltd then to the extent permitted by law the liability of Boxed Red Marketing Ltd shall be limited to correcting or replacing (as appropriate) the work.
12.5 The Client accepts reasonable tolerances in relation to the Service including in respect of colour, browsers, screen displays, overs and unders. Where the Service includes digital work created by Boxed Red Marketing Ltd the Client accepts that performance of the delivered work may be affected by device specification and/or operability.
12.6 Boxed Red Marketing Ltd shall not be responsible for any errors apparent in artwork, copy or proofs that have been signed off by or on behalf of the Client.
12.6.1 Boxed Red Marketing Ltd will not be responsible for any colour discrepancy with design work created as part of the Service unless Boxed Red Marketing Ltd has signed off proofs in an appropriate form prior to printing.
12.7 Boxed Red Marketing Ltd shall not be responsible for any dissatisfaction attributable to the Client or its agents and suppliers providing incorrect information (such as concerning cutter guides, print specification, media schedules etc) and Boxed Red Marketing Ltd should not be expected to question any such information that is provided to it.
12.8 Boxed Red Marketing Ltd shall not be responsible for any dissatisfaction attributable to the Client or its agents and suppliers providing incorrect information (such as concerning cutter guides, print specification, media schedules etc) and Boxed Red Marketing Ltd should not be expected to question any such information that is provided to it.
12.9 Boxed Red Marketing Ltd will not responsible for any POS concepts complying with healthy and safety regulations, this will be the responsibility of the Client’s chosen supplier during production.
13 Publicity and Examples
13.1 Once the Service is in the public domain Boxed Red Marketing Ltd shall have a right of publicity (including, but not limited to case study examples, inclusion in any book or publication or collection of Boxed Red Marketing Ltd’s work or in relation to any awards or public recognition) in respect of the work created during the Service and the Client shall provide as requested samples of any printed work derived from the Service.
13.2 Boxed Red Marketing Ltd shall have the right to identify itself in a reasonable manner as the provider of services to the Client. All design and photography and website work will be accredited to Boxed Red Marketing Ltd where appropriate, in the form of a small graphic within the document unless otherwise stated within the contract.
13.3 The Client shall give reasonable attribution to Boxed Red Marketing Ltd whenever appropriate as the creator of the work produced as part of the Service and generally, to include;
Reasonable photo credit on any print advertising
Reasonable prominent identification and design credit on print brochures and any other similar material
Reasonable prominent identification and design credit on websites
Inclusion of Boxed Red Marketing Ltd logo as part of any attribution
Logo link from any website designed or hosted by Boxed Red Marketing Ltd
Reasonable prominent production and design credit on film/video material
13.4 Boxed Red Marketing Ltd reserves the right where it considers it appropriate to require any reference or attribution to be removed from work provided as part of the Service.
The Client agrees that whilst Boxed Red Marketing Ltd is providing Services to it and for a period of twelve months thereafter it shall not:
14.1 Approach any of the employees of Boxed Red Marketing Ltd regarding the possibility of them providing services directly to the Client independent of Boxed Red Marketing Ltd.
14.2 Engage or employ or offer to engage or employ an employee or former employee (being a person who has been an employee of Boxed Red Marketing Ltd in the previous six months) for the provision of services that Boxed Red Marketing Ltd are capable of providing.
14.3 Contract directly with any subcontractor of Boxed Red Marketing Ltd who have been associated with the provision of the Services to the Client.
15.1 The Contract shall be subject to English Law and under the exclusive jurisdiction of the English Courts.
15.2 To the extent permitted by law these terms shall govern the contract between Boxed Red Marketing Ltd and the Client and all other terms implied by law are excluded.
15.3 Any of these provisions which may be unenforceable shall (to that extent) be severable.
15.4 In the event of a dispute a senior representative from Boxed Red Marketing Ltd and the Client shall meet to see if it can be resolved and the parties shall consider but shall not be obliged to agree to submit to mediation or other alternative dispute resolution otherwise all disputes shall be resolved through the Courts.
15.5 Boxed Red Marketing Ltd is a company registered in England and Wales under Company Number 6827660 whose registered office is at Unit 17 Stoughton Grange, Gartree Road, Leicester, England, LE2 2FB.
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